Contact us
Four addresses, each going somewhere different. Pick the one that matches and you will get a faster answer than a general enquiry would have found.
Support
Account questions, billing, API errors, anything that is not working the way the docs say it should.
affiliate@xark.ioWithin one business day
Sales and enterprise
Volume pricing, committed-use discounts, DPAs, procurement paperwork, and regional processing requirements. Worth starting here if you expect to spend over $1000 a month.
affiliate@xark.ioWithin 24 hours
Enterprise enquiry form →Security
Vulnerability reports and security questions. Good-faith research is welcome and will not be met with legal threats — the terms of that are on the compliance page.
affiliate@xark.ioAcknowledged within two business days
Disclosure policy →Legal and privacy
Data subject requests, DPA requests, and questions about the terms or privacy policy.
affiliate@xark.ioWithin 30 days, usually far sooner